Privacy Policy

1. Data Controller Information

In accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR), the Data Controller for operation of this website and handling of enquiries through it is ARKNOAH'S HOLDINGS LTD., registered in the Republic of Cyprus. Our registered office is located at Andrea Themistokleous 14, Limassol 3041, Cyprus. For job applications, the website form sends the application and any CV to the mailbox designated for the vacancy, for review by the employer named in that vacancy. This website notice does not describe that employer's separate recruitment processing. For data-protection enquiries or to request the relevant recruitment contact and privacy notice, contact [email protected].

2. Data We Collect

We process the information you provide to handle property and service enquiries, partnership requests and job applications, together with the website data described below.

• Identity Data: Full name, title, and corporate affiliation.
• Contact Data: Email address, telephone number (+357 777 88 758 / direct contacts), and postal address.
• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and platform via essential cookies.
• Usage Data: Information on how you interact with our website, properties, and services.
• Application and enquiry data: information in your messages and forms, job-related answers and any CV or document you choose to submit.

3. Enquiries and Separate Marketing Choices

When you submit a request, we use your details to respond to that request and direct it to the relevant team. Ark Noah's Holdings may contact you by phone, email or messaging apps, including WhatsApp, taking account of your stated preference and any contact restrictions. Updates about other projects and offers require a separate optional choice where applicable; agreeing to enquiry handling or submitting a job application does not subscribe you to marketing. You can withdraw consent or object to marketing at any time by contacting [email protected].

4. Cookies & Tracking Technologies

Our website utilizes cookies to enhance user experience, perform analytics, and ensure site security. We segregate cookies into 'Strictly Necessary', 'Analytical', and 'Marketing'. Upon your first visit, you are presented with a transparent consent banner. You may revoke or modify your cookie preferences through your browser settings.

5. Purpose and Legal Basis for Processing

We process your data on the following legal bases:

• Consent: Where you have freely given explicit consent (e.g., subscribing to newsletters).
• Contractual Necessity: Processing required to fulfill an agreement or take steps prior to entering a contract (e.g., arranging property viewings).
• Legal Obligation: Compliance with Cyprus and EU anti-money laundering (AML) and Know Your Customer (KYC) regulations.
• Legitimate Interests: For internal business administration, IT security, and preventing fraud.

6. Data Retention Policy

We retain personal data for the period needed to handle the relevant enquiry or application and meet applicable legal, accounting or reporting obligations. The period depends on the purpose and type of record. Contact [email protected] for information about retention or to request deletion; applicable legal requirements may limit deletion.

7. Your GDPR Rights

Under the GDPR, you possess comprehensive rights regarding your personal data:

• The Right of Access: You may request a copy of the personal data we hold about you.
• The Right to Rectification: You may request correction of inaccurate data.
• The Right to Erasure ('Right to be Forgotten'): In certain circumstances, you may request the deletion of your data.
• The Right to Restrict Processing: You may ask us to suspend the processing of your data.
• The Right to Data Portability: You may request your data be transferred to another party in a structured format.
• The Right to Object: You may object to processing based on legitimate interests or direct marketing.

8. Third-Party Sharing and International Transfers

We do not sell your personal data. Relevant information may be handled by service providers supporting our website, email, messaging, hosting and enquiry management, and by AI service providers where such tools are used. Messaging platforms may also process information under their own policies. Sharing must be limited to the relevant purpose and subject to applicable data-protection requirements. Transfers outside the European Economic Area require an applicable lawful transfer mechanism; contact [email protected] for information about the providers and safeguards relevant to your request.

9. Data Security

Please provide only the information needed for your request and use the contact or upload channels indicated by the relevant team. Data handling requires appropriate technical and organisational safeguards; no internet transmission or storage method is entirely risk-free. Report a suspected data-security issue to [email protected].

10. Contact and Complaints

Should you wish to exercise any of your rights or file a complaint regarding our data handling practices, please email [email protected]. You also retain the ultimate right to lodge a complaint with the Office of the Commissioner for Personal Data Protection in Cyprus.

11. Messaging and AI Assistance

We may use AI-assisted tools to clarify an enquiry, prepare a summary and route it to the appropriate team. Where an automated assistant is used, it should identify itself. You can request a member of staff or ask us to stop messages by replying through the same channel or contacting [email protected]. Enquiry handling is separate from optional marketing. Use only the information needed for your request; avoid sending sensitive documents unless the relevant team has requested them through an appropriate channel.